The customer

The customer is the person who will pay for the value; better if he/she is willing to pay an upper price to have the product/service from us instead of the competition.

Usually, he/she has a need and to be one of our customers, we should have a benefit from our product/service that addresses that need. This is the promise of our value.

There should be a channel for the transfer of the value, this is the relationship. We can imagine this as the result of a brand or of the job of a salesman: in every case, there must be a trust between us and the customer. The trust is based upon the belief that he/she will obtain the expected value from us and our organization.

The value

 

Value is a commodity word, it is used in so many ways that it is hard to figure out its deep meaning. When we are around a value proposition we can find some elements that can give value to the proposal: newness, performance, customization, «getting things done», design, brand/status, price, cost reduction, risk reduction. I think that looking at our habits as a consumer, we can easily understand why we are attracted from those. The real difficulty is to understand if a product is able to seize something similar.

As for the idea, the first step of the value is inside the designer (the person who is in charge of defining the value, the model and the proposal). We must have passion and a great confidence in our idea and then figure out the characteristics we believe in and sell them to other people.

If we align our thought to a foreign schema we will follow something or somebody and in most of the cases, this is the way to failure. 

The fundamental question is «Who cares?» And then find someone who would spend money with you. If the first person who would spend money on our product/service is me, start from people like us. That’s the schema unawarely used by a lot of successful entrepreneurs. The value starts with the passion, the energy we can put in our idea, in our job: one of the best suggestion for «creating value» is «don’t give up». Everything at the beginning should seem impossible.

The idea

Steve Jobs, in his «lost interview»   explained how an idea was born. In his conception there was the flavor of the visionary for something. That’s highly true for the Italian mid market ecosystem: in most cases is the flavor of the entrepreneur for a particular thing in a specific market that ensure the success of a company. We can look at the fashion market or at the design: the real plus is the passion for the beauty.

Leggi tutto “The idea”

Who is your customer?

A lot of people has asked me if they can use the profile map for a customer segment. I guess the answer is no because the original purpose of the map was to address professional needs based on the role. We wanted to suggest to the designer to understand which they are and insert them into the characteristic of the product/service. For example a buyer should want a better price, a businessman makes more money, an operation manager reduce the risk. Leggi tutto “Who is your customer?”